These Terms of Service ("Terms") govern your use of the website at bryndeli.co.uk ("the Site") and the Bryndeli software service ("the Service"), provided by Bryndeli Ltd, a company registered in England and Wales ("Bryndeli," "we," "us").
By using the Site or Service, you agree to these Terms. If you do not agree, do not use them.
Contents
i.Definitions
- "Customer Data"
- Any data, content, or material that you or your organisation upload to, generate within, or process through the Service. This includes care plans, handover notes, and any other documents you provide.
- "Output"
- Any content generated by the Service in response to a query, including AI-generated summaries, briefs, and answers.
- "Service"
- The Bryndeli software service, including any associated mobile or web applications, features, and updates.
- "Site"
- The website at bryndeli.co.uk and any subdomains.
- "User"
- Any individual who accesses the Site or Service.
ii.Using the Site
The Site is intended to provide information about Bryndeli and our Service. You may browse the Site freely. We may change, suspend, or discontinue any part of the Site at any time without notice.
Some pages or features may require you to provide information (for example, a demo request or waitlist sign-up). You agree to provide accurate, current, and complete information.
iii.Access to the Service
Access to the Service requires a separate written agreement with Bryndeli ("Customer Agreement") between Bryndeli and your organisation. The Customer Agreement sets out specific commercial terms, service levels, data processing arrangements, and support obligations.
If you are using the Service on behalf of an organisation, you confirm that you have authority to bind that organisation to these Terms and the Customer Agreement.
iv.Acceptable use
You agree not to:
- Use the Site or Service for any unlawful purpose or in violation of any applicable law, including UK data protection law.
- Attempt to gain unauthorised access to the Site, Service, or any related systems.
- Interfere with, disrupt, or place an unreasonable load on the Site or Service.
- Use any automated means (including bots, scrapers, or crawlers) to access the Site or Service except those expressly permitted by us, such as standard search-engine indexing.
- Reverse engineer, decompile, or attempt to extract the source code of the Service except to the extent permitted by applicable law.
- Upload or transmit any content that contains malware, is fraudulent, or infringes the rights of any third party.
- Use the Output to make critical clinical decisions without independent verification by a qualified care professional (see section v).
v.AI outputs and clinical decisions
The Service uses artificial intelligence to summarise, organise, and surface information from care plans and related documents. While we work hard to make the Service accurate and useful, AI-generated Output:
- May contain errors, omissions, or misinterpretations of source material.
- Is provided as an aid to qualified care professionals, not as a substitute for clinical judgement, professional training, or direct review of source documents.
- Should not be solely relied upon to make decisions that could affect the safety, health, or wellbeing of any service user, including (without limitation) decisions about medication, treatment, or escalation.
vi.Your content
You retain all rights in your Customer Data. By uploading Customer Data to the Service, you grant Bryndeli a limited, non-exclusive licence to host, process, and display the Customer Data solely as needed to provide the Service to your organisation.
You are responsible for ensuring that you have all necessary rights, consents, and lawful bases to upload Customer Data to the Service, including (where applicable) lawful bases under UK GDPR for processing personal data of service users, employees, and other individuals.
We will not use Customer Data to train AI models without your organisation's express written consent.
vii.Our content and IP
All intellectual property rights in the Site, the Service, our software, designs, brand, and any documentation belong to Bryndeli or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Site and Service in accordance with these Terms and the Customer Agreement (where applicable).
You may not copy, modify, distribute, sell, or lease any part of the Site or Service, or reverse engineer or attempt to extract the source code, except as expressly permitted.
viii.Fees and payment
Use of the Site is free. Use of the Service requires a paid subscription under a Customer Agreement, except for any free trial we may offer.
Fees, payment terms, and refund policy are set out in the Customer Agreement and any associated order form. Fees are exclusive of VAT unless stated otherwise.
ix.Confidentiality
Each party agrees to protect the other's confidential information using the same degree of care it uses to protect its own confidential information of similar importance, and in any case no less than a reasonable standard of care. Confidential information does not include information that is publicly available, independently developed, or required to be disclosed by law.
x.Warranties and disclaimers
We provide the Site on an "as-is" basis. We make no warranties, express or implied, regarding the Site, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
Warranties and service-level commitments specific to the Service are set out in the Customer Agreement.
To the maximum extent permitted by law, we disclaim all warranties not expressly stated in these Terms or the Customer Agreement.
xi.Limitation of liability
Nothing in these Terms limits or excludes either party's liability for:
- Death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Any other liability that cannot be limited or excluded under English law.
Subject to the above, and to the maximum extent permitted by law:
- Neither party will be liable to the other for any indirect, special, incidental, consequential, or punitive damages, or for any loss of profits, revenue, business, or data.
- Bryndeli's total aggregate liability arising under or in connection with these Terms (including any liability arising from the Site) is limited to £100, except where the parties have entered into a Customer Agreement that sets a higher liability cap, in which case that cap applies.
xii.Indemnity
You agree to indemnify and hold Bryndeli harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or your unlawful use of the Site or Service.
Indemnity provisions specific to the Service (including IP infringement indemnities) are set out in the Customer Agreement.
xiii.Term and termination
These Terms apply for as long as you use the Site. We may suspend or terminate your access to the Site at any time, with or without notice, including if we reasonably believe you have breached these Terms.
Termination of any Customer Agreement is governed by the terms of that agreement.
Sections that by their nature should survive termination (including sections vi, vii, ix, x, xi, xii, xv, and xvi) will survive.
xiv.Changes to these Terms
We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent version. For material changes, we will give reasonable notice — including, where appropriate, an in-product notice or email to active users.
Your continued use of the Site after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Site.
xv.Governing law
These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms are subject to the exclusive jurisdiction of the courts of England and Wales.
xvi.General
- Entire agreement. These Terms (together with our Privacy Policy and any Customer Agreement) constitute the entire agreement between you and Bryndeli regarding the subject matter, and supersede any prior agreements or communications on that subject.
- Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
- No waiver. Failure to enforce any provision of these Terms is not a waiver of that provision or any other.
- Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or part of our business.
- Third parties. No third party has any rights to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.
- Force majeure. Neither party is liable for failure to perform due to causes beyond reasonable control, including acts of God, war, civil disturbance, or failure of internet infrastructure.
xvii.Contact
For questions about these Terms, contact us at:
Bryndeli Ltd
Telford, United Kingdom
Email: hello@bryndeli.co.uk